Frequently Asked Questions

You need a working connection to activate the eSIM so we suggest you to install it the day of the departure when you are still in your country with a working Wifi or cellular connection.

An eSIM is a virtual SIM card that enables you to set up a mobile plan with your provider without requiring a physical nano-SIM card.

The activation process for your eSIM involves three straightforward actions: 1) Choose your destination, 2) Pick a data plan, and 3) Scan the QR code using your phone.

While a physical SIM card is a tiny chip inserted into your device, an eSIM is a digital alternative that facilitates the activation of a mobile plan through your carrier without the need for a physical nano-SIM card.

To check if your device supports eSIM, please refer to our list of supported phones page.

If you keep both our eSIM and your primary SIM turned on, you will receive phone calls and SMS on your primary SIM. IMPORANT: You can incur in roaming fees from your carrier. Our eSIM are data only and do not support phone calls or SMS. But you can use apps like WhatsApp, Skype, Viber, etc. to make calls.

The Roaming setting tells your phone if can use internet outside your country. This is why you need to turn it OFF on your primary SIM and turn it ON only on our eSIM. Some Android phones doesn't allow to enable roaming only on the eSIM, so you need to enable it globally and make sure you are using our eSIM for data (you can see it in your phone settings).

Yes! Our eSIM data can be shared with your friends with no limits. You could use all the data in just one day if you need.